Mundosol Quality, SL hereby informs of their privacy policy applied to personal data. The use of this website does not imply that the user must provide any information about their identity. Therefore, they cannot be associated to a specific user by the company. In the event that personal data is provided, said data will be collected and used in accordance within the limitations and rights set out in the aforementioned regulation.
PRIVACY POLICY
WHO IS RESPONSIBLE OF THE PROCESSING OF YOUR DATA?
RESPONSIBLE OF THE PROCESSING of your data: Mundosol Quality, SL Tax Identification Number (CIF): B30590335
Address: Plaza Santa Isabel 7, 1o A, 30004, Murcia, Murcia
E-mail address: informacion@mundosol.com
WHAT TYPE OF DATA DO WE PROCESS?
Depending on the products, services, or functionalities that you would like to benefit from, we will need one type of data or another. Such data shall be the following:
• Identifying data (such as your name, last name, language, from which country you are accessing our website, contact data, etc.)
• Connection data, geolocation and browsing (in case you are browsing our website from your phone).
• Commercial information if you were subscribed to our newsletter.
• Likes and preferences data.
Bear in mind that when you are asked to fill in your personal data to gain access to a functionality or service of our website, we will mark some fields as mandatory as we will need those data to provide the service or give you access to said functionality.
Please, keep in mind that if you opt out of providing said data, you may not be able to register as a user or may not be able to enjoy those services or functionalities.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1. To answer to any request or query you make through our website. We only process personal data that are strictly necessary to deal with or answer your request or query.
2. Marketing purposes.
If you subscribe to our newsletter, your personal data will be used for the regular mailing of our newsletter. Remember that you can unsubscribe from our newsletter whenever you want free of charge. You can do so by emailing the data controller or by following the instructions provided in each of our communications.
3. To manage the Claims Channel.
We process your data to manage your claim to ensure proper protection from retaliation.
4. To manage social media.
In case you follow us or contact us through our different social media profiles, we will process the data you share with us through them. With the only purpose of answering your messages or comments and to manage our contact list.
5. Usability and quality analysis to improve our services (Cookies).
If you use our platform, we inform you that we will process your browsing data for usability and analysis purposes. Meaning, to understand how users interact with our platform so we can improve it. Likewise, we sometimes do quality surveys to know the level of satisfaction of our clients and users in order to improve in areas that need so.
WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose of its processing. There will be different legal bases for the following purposes:
1. Queries
The legal basis for the processing of your data is the informed consent to respond to queries raised through the website, which implies the acceptance of these conditions by the interested party.
2. Marketing.
The legal basis to process your data for marketing purposes is your consent.
3. Claims Channel
The legal basis is:
• Compliance with legal obligation. • Public interest.
• When processing special categories, the processing is necessary for reasons of essential public interest.
4. Social media.
The legal basis is informed consent in order to answer queries through social media as well as following use, expressing desire to be a part of our contact list.
5. Usability and quality analysis (Cookies) User’s consent to allow cookies.
HOW LONG WILL WE NEED YOUR DATA FOR?
1. Information request
We will process your data for as long as needed to reply to your query, and one year after that.
2. Marketing
We will process your data until you request to cancel or unsubscribe from our newsletter.
3. Claims Channel
The data of the person making the report and of the employees and third parties shall be kept in the reporting system only for the time required to decide whether to initiate an investigation into the facts reported.
If it is proven that the information provided or part of it is not truthful, it shall be immediately deleted as soon as this circumstance comes to light, unless this lack of truthfulness may constitute a criminal offence, in which case the information shall be kept for the time necessary during the legal proceedings.
In any case, three months after the data have been entered, they shall be deleted from the Claims Channel, unless the data are retained as evidence of the operation of the system.
4. Social Media
We will process your data for as long as it is needed to answer your query and for as long as you follow our profile.
WILL WE SHARE YOUR DATA WITH A THIRD PARTY?
Your personal data will not be shared with a third party except in cases of legal obligation, when you have given us express consent or we understand there is legitimate interest on our side, which shall be duly communicated to you.
However, we inform you that we are present in the following social media: Facebook, LinkedIn, and Twitter. This is to inform our followers about news and company’s services.
You can freely access these social media through your browser and app, and through the links on our website
This website is not responsible of the processing of your data by said social media platforms. However, when said data are derived from an interaction with our official profile, we will be responsible as well as the social media platform.
In order to consent to our transfer from this website and the processing of your data, you should carefully read the privacy policy of the social network you wish to access:
• Facebook: https://es-es.facebook.com/privacy/explanation • LinkedIn: https://es.linkedin.com/legal/privacy-policy
• Twitter: https://twitter.com/es/privacy
This way, before accessing the social media platforms through our websites you can read up on their privacy policy and be redirected voluntarily to our social media profiles with prior knowledge of how your data is processed.
In the data collected through the Claims Channel, data may be disclosed to third parties when necessary for the adoption of corrective measures in the entity or the processing of sanctioning or criminal proceedings, as the case may be.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.
You can exercise your rights, free of charge, by sending an email to maite- mundosol@frusemur.com, simply stating the purpose of your query and the right you want to exercise.
In case it is needed to identify you, we may ask for a copy of your ID. Regardless of the purpose of your query and the legal basis in which you process your data, you have the right to:
• Ask us for access to the personal data that we hold about you.
• Ask us to modify existing data. Bear in mind that, by actively sharing your personal data in any way, you guarantee that they are true an exact. And that you
are committed to notify any change of said data.
• Ask us to restrict the processing of your data. Meaning that in certain cases you
can ask us to temporarily stop processing your data or to keep it longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any
time.
• To receive your personal data that you have provided to us in a structured, user-friendly, and machine-readable format and to transmit it to another data controller.
On the other hand, when data processing is based on our legitimate interest, you will have the right to oppose to the processing of your data.
Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
CHANGES IN OUR PRIVACY POLICY
We may modify any information held in this Privacy Policy when we may see convenient. In case we do so, we will notify your through our Platform or we will send you an email address when said change is pertinent to your privacy. This way, you can look through the changes, assess them and, if seen fit, oppose or unsubscribe from a service or functionality.
INFORMATION ABOUT COOKIES
We use cookies and similar devices to enhance your browsing experience in our Platform, understand how you interact with us and, in certain cases, to be able to show your advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other relevant information.